Privacy Policy

Effective Date: January 1, 2026
Last Updated: February 12, 2026

ARC Holistic Behavioral Health Center ("ARC Holistic," "we," "us," or "our") is committed to protecting the privacy and confidentiality of all individuals who visit our website at archealthcenter.website or receive treatment at our facility located at 2396 Lombard St, San Francisco, CA 94123.

Information We Collect

We may collect the following types of information when you visit our website or contact our treatment center:

• Personal Information: Name, phone number, email address, and other contact details you provide when contacting us
• Health Information: Medical history, substance use history, insurance information, and other health-related data provided during the admissions process
• Website Usage Data: Browser type, IP address, pages visited, time spent on pages, and referring websites
• Cookies: Small data files stored on your device to improve website functionality and analyze usage patterns

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries about addiction treatment at our San Francisco facility
• To process admissions and verify insurance coverage
• To provide medical treatment and clinical care
• To communicate with you about your treatment or inquiry
• To improve our website and services
• To comply with legal and regulatory requirements

HIPAA Compliance

ARC Holistic Behavioral Health Center complies with the Health Insurance Portability and Accountability Act (HIPAA) of 1996 and all applicable federal and state privacy regulations.

Protected Health Information (PHI): All health information you provide to our treatment center is considered PHI and is protected under HIPAA. We will not disclose your PHI without your written authorization, except as permitted or required by law.

Your rights under HIPAA include:

• The right to access your health records
• The right to request corrections to your health information
• The right to receive an accounting of disclosures of your PHI
• The right to request restrictions on certain uses and disclosures
• The right to receive a copy of this privacy notice
• The right to file a complaint if you believe your privacy rights have been violated

42 CFR Part 2 Compliance

As a substance abuse treatment facility, ARC Holistic also complies with 42 CFR Part 2, which provides additional federal protections for substance use disorder patient records. Your records cannot be disclosed without your written consent except in limited circumstances defined by federal law.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Treatment Providers: With healthcare professionals involved in your care, with your consent
• Insurance Companies: For payment and insurance verification purposes, with your authorization
• Legal Requirements: When required by law, court order, or government regulation
• Emergency Situations: To prevent a serious threat to health or safety
• Service Providers: With trusted vendors who assist in operating our website, subject to confidentiality agreements

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website performance and user experience

You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

Data Security

We implement appropriate technical and organizational security measures to protect your personal and health information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, access controls, and staff training on privacy and security protocols.

Your Rights

Depending on your location, you may have the following rights:

• The right to access your personal data
• The right to request deletion of your personal data
• The right to correct inaccurate information
• The right to opt out of marketing communications
• The right to data portability

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. Note: We do not sell personal information.

Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact for Privacy Concerns

If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us:

ARC Holistic Behavioral Health Center
Privacy Officer
2396 Lombard St, San Francisco, CA 94123
Phone: (415) 655-0637
Email: [email protected]

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your privacy rights have been violated.